Tell us about your partnerships
ACSI financial inclusion project is implemented in collaboration with different government and non-governmental organizations. The Bill and Melinda Gates Foundation provides financial support covering the cost of project designing and implementation. Kifiya Technologies plc, locally owned Technology Service Provider, provides the needed technology service. Ministry of Finance, Food Security coordination office,and Agricultural Transformation Agency (ATA) collaborate the implementation of the project representing and linking to the national savings program of the government. The government
Are you currently targeting other specific populations, locations, or markets for your innovation? If so, where and why?
To enhance rural development by improving the number of banked population in rural Ethiopia, ACSI-FIP targets rural communities, Chronically food insecure households in food insecure districts of the region are one of the targeted communities. Given that these segment of the population has conditional cash transfers,secured and efficient payment services linked to savings services is delivered to them. There are about 2.5 million food insecure household people in Amhara region (and about 13,000 in the pilot location)
Moreover,surplus producing rural areas are also targeted.
What type of operating environment and internal organizational factors make your innovation successful?
ACSI recently introducing a continuous improvement in customer services. This applies both for external and internal customers. In order to the initiative to be successful, we believe that there should be high customer service excellence along the operations as well as other aspects of the project. That is, delivering what has been promised, dealing well with problems/queries, and always targeting to exceeding customer expectations.
In addition, aligning the project objectives to the corporate and other individual departments and stakeholders is also critical for bringing success to this project is still important.
The model also requires development of systems and effective business correspondence(BC). It is good that ACSI internal structure to easily aspire effective alliances.
Please elaborate on any needs or offers you have mentioned above and/or suggest categories of support that aren't specified within the list
ACSI-FIP can contribute towards dialogues that aim at developing sustainable financial inclusion model to specially for locations such as in Ethiopian rural areas where the people's settlement and economic activity set ups are mostly unique.On the other hand, we also need to expose the initiative to best practices elsewhere and support it with additional resources(technical and monetary resources)