Example: Walk us through a specific example(s) of how this solution makes a difference; include its primary activities.
Kallfly is an On-Demand virtual Contact Center marketplace, connecting businesses with experienced home-based call center agents. For call center agents, KallFly is a web app that provides a familiar interface to a script, access to the client software systems, and integrated VoIP via WebRTC.
For client businesses, Kallfly is a virtual contact center where they can upload their script, grant access, and launch any number of agents by time of day, day of week, or week of year.
As a marketplace that connects the two, Kallfly can offer dynamic pricing of agents, with bidding for hourly rates and hold time priority. As with traditional call centers, agents can train to serve multiple campaigns and multiple clients.
Impact: What is the impact of the work to date? Also describe the projected future impact for the coming years.
We have helped 65 agents working at home especially women who needs to take good care of their families.
43 Businesses have increasingly save up costs on their call center operations while maintaining the quality.
Spread Strategies: Moving forward, what are the main strategies for scaling impact?
We will partner to Local Government Units to pinpoint those are eligible to be part of the KallFly platform as Home based Call Center agents.
Moving forward, KallFly will expand the services from voice to chat, sms, social media and other channels. We will make a multichannel agent a new job for the millennials.
Also, we will accept different needs for chinese, japanese, spanish and other languages. Thereby, making the platform as the source for multilingual agents too.