Explain what the "innovation" is about, e.g., is it the idea and/or the model you use to accomplish the idea, or your understanding of the target population, etc.?
We are a federally qualified 501(c)3 non-profit, however, we do not rely on cash donations or grants to operate. We have opened 14 state-of-the-art offices and a mobile dentist bus with cash from operations. We carry a $2M line of credit with no balance. We employ 56 licensed Alabama dentists and 44 hygienists. We are the high paying dental employer in our state. We are operate like a hospital, with a CEO for the business side and a Chief Dental Officer on the clinical side. Nearly 70% of our 225 person staff (no volunteers) have a bachelor's degree. About 30% have an advanced degree.
Most important, we are eliminating cavities in the poorest counties, in one of the poorest states in the US. In 2005, our reimbursement per patient visit was $328. In 2012, our reimbursement per patient was an industry low $125 per patient visit. In 2012 only, we saw over 130,000 patient visits. This includes general dentistry, pediatric dentistry and using oral surgeons all who are paid excellent salaries.
We received national recognition and praise by PBS Frontline and The Center for Public Integrity in their June 26, 2012 one hour documentary, "Dollars for Dentists." This documentary can be found on the PBS Frontline website or at www.sarrelldental.org. Our segment begins at 26 minutes.
We have experienced over 400,000 patient visits without a single patient complaint to the Alabama Board of Dental Examiners.
We are a national model, not only for our good works, but because we have done so without incurring long term debt or using cash donations or grants.
Describe how your innovation model is distinct from any other organization in your field?
We have been told by many, from the Robert Wood Johnson Foundation to The Pew Center for the States to various USA dental school faculty, that we are the first in the USA to successfully execute a highly successful, growing, sophisticated, self sustaining non-profit dental practice in the USA. This is a model that is new to dentistry that has empirical data to support its amazing patient outcomes.
What type of operating environment and internal organizational factors make your innovation successful?
Our clinical data speaks for itself. Under the leadership of Mr. Parker, we have been able to recruit top, young, business talent to our organization. We compete successfully for the brightest young talent out of undergraduate, MBA andJD programs. The average age of our managers is 26, and the best want to compete with the best. While there are many charitable opportunities available, Sarrell's high paying, career-building positions offer a unique career opportunity. At Sarrell young, talented leaders are promoted based on ability. They work with us because they can make a good living and help the many, underserved American children, who lack access to dental care. It is a rewarding experience to grow a non-profit, make a meaningful contribution, and serve less fortunate children.
How do you make sure you constantly innovate in light of (potential) external challenges, or your growth plan?
We invest in our patients, our people and our infrastructure. We have a Community Outreach person in every area we have an office. We have a Hispanic outreach team specifically targeted to that segment. They screen children for dental issues in schools, day cares, Head Start programs and at community health fairs, free of charge. We also provide dental education at the aforementioned events.
We pay industry high wages for our state. This allows to attract the best in class of clinical and business personnel. We receive about 20 unsolicited resumes a day and are now able to reject 2-3 dentists a month, who apply with us. We have a waiting list of oral surgeons wanting to work part-time with us.
Last in IT, we have purchased a state of the art, VDI system from Cisco and Citrix.