Problem: What problem is this project trying to address?
Awaaz.De helps organizations disseminate and collect information from people using voice applications over mobile phones. The target communities include the majority of the world's population without access to the Internet (>4B), mostly in developing regions. Many organizations in these regions struggle to deliver various types of information to people, such as agricultural advice, health information, banking services, marketing, and training. They also lack means to efficiently collect feedback such as personal information, numerical/transactional data, opinions, questions, experiences, and ratings. Text‐based solutions are not satisfactory in overcoming language and literacy challenges. On the other hand, voice is a medium that is easy to access over any phone, no matter how low-‐end. It can be consumed by low-‐literate or illiterate people. It is easily translatable into different languages. And it lets people with limited experience with computing easily create content by simply recording their voice over the phone. Very critically, there is a need not only for accessibly consuming information, but a platform for communities to give their own voice to share their own knowledge and experiences. This not only facilitate many-to-many, bottom-up knowledge sharing, but makes organizations more responsive, efficient, and transparent to the communities they serve.
Solution: What is the proposed solution? Please be specific!
Awaaz.De provides a flexible audio content management and dissemination platform. Instead of developing custom IVR applications for each client, we have developed functionality that addresses common challenges facing all organizations:
efficiently disseminating timely information in local languages, collecting real-time feedback, and facilitating many-to-many sharing.
Organizations can set up automated audio broadcasts, voice portals organized into topic trees, and voice call reminders. They upload their content to Awaaz.De, and people can begin to access it through incoming or outgoing phone calls.
Awaaz.De’s platform allows two-way communication between organizations and people. Set up a question and answer service, order processing system, storefront, or conduct a voice survey.
Web-based tools allow organizations to moderate, categorize, and route messages, schedule phone call broadcasts, and analyze usage and input.
Awaaz.De’s main innovation is to provide an intuitive user experience for tech novices with simple mobile phones. Audio content is cumbersome to browse, so we are developing speech recognition, crowdsourcing, and reputation systems to search and filter content. As more users record voice messages, speech recognition becomes more accurate, creating a product differentiator. As smartphones and Internet access
become ubiquitous and cheaper, leveraging their data, processing, and video capabilities will further improve the