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Accra, Ghana
Year Founded:
Organization type: 
for profit
Project Stage:
$10,000 - $50,000
Project Summary
Elevator Pitch

Concise Summary: Help us pitch this solution! Provide an explanation within 3-4 short sentences.

1. Adequate & comprehensive biodata compilation of every patient
2. Staff should be welcoming & accommodating to clients
3. Service times should be flexible, tailored for most patients. Clients' comfort assured
4. Flexible pricing system
5. % for referrers
6. Community outreaches (for poor)

About Project

Problem: What problem is this project trying to address?

1. Poor compilation of biodata of patients 2. Staff of health facilities are usually hostile & non-accommodating 3. Service times of health facilities are quite rigid - not usually tailored most needs of most patients 4. In most emerging economies, because the NHIS is collapsing, a lot a health facilities are driving patients away. Non-NHIS prices are also not flexible 5. Lack of cordiality among health providers 6. Less community outreaches

Solution: What is the proposed solution? Please be specific!

1. Comprehensive biodata compilation of patient records. It includes patient name, age, sex, address, telephone number, next of kin - to help with reviews or reminders 2. Staff should have a heart for patients especially young , elderly & poor. Good incentives for staff could do the trick 3. Service times should flexible, tailored for for most patients. Clients' comfort assured. 4. Pricing system should be flexible 5. There should be good rapport among health providers - e.g. % for diagnostic referrers, etc. 6. Community outreaches: could allow one's facility to be accepted by the community. Outreach upon outreach a pricing system can be set up for the underprivileged and vulnerable in society. Prices could be increased with time.
Impact: How does it Work

Example: Walk us through a specific example(s) of how this solution makes a difference; include its primary activities.

In Dundee-filla Medical Imaging & Laboratory Centre, we basically do scans, labs and treat people on consultation basis. Every patient coming in is properly welcomed, & their referral sheets checked. If they don't have we ask what brings them. We then do adequate biodata entry. We then do the particular scan or the lab. If we must manage, we manage; if we must refer back to their hospitals, we do that (mostly). After the investigation or management, we then ask them how they find our service. Most of them say they love it & they will bring more people to the centre. For those with no referrals, we ask them how they found our place. Some would say after an outreach, seeing flyer, seeing our billboard, sign post, word of mouth.

Impact: What is the impact of the work to date? Also describe the projected future impact for the coming years.

Our properly remunerated (fiscal & educative) staff are always welcoming & accommodating to patients of the socioeconomic & sociocultural divide & even the disabled. Ever since we adopted this model, attendance & referrals to our facility have increased from 200 patients last year to about 400 as at yesterday. We have good rapport with referrers and community leaders including assembly men & women. Our staff sometimes double as marketers and they wholeheartedly do that because they are well remunerated. Because of this a lot of maternity homes, clinics, polyclinics & with the increased publicity regular outreaches, facebook health articles, distribution of free educative health articles - on general health, etc - to our patients, a lot clients are coming to us. Future prospects are good. By popular requests, patients want us to come & open more centres at Tema, Kumasi, etc.

Financial Sustainability Plan: What is this solution’s plan to ensure financial sustainability?

1. Remunerations to staff, monies spent on outreach & publicity are factored into the pricing of service charges 2. Exit plans exist for distribution of complimentary cards, flyers, health articles. It will get to a stage may be by the middle of next year when attendance will have become optimal and that will be stopped. 3. Community appreciation of our services will get to a point whereby prices can be increased for the rich, etc.

Marketplace: Who else is addressing the problem outlined here? How does the proposed project differ from these approaches?

Medical Imaging and laboratory centres are all over the place but the uniqueness of our services endears us to referrers, clientele & even sometimes patients of our competitors. Our unique plan is 1. Adequate remuneration and refresher courses for our staff 2. Good rapport with other health care service providers, community leaders & clientele. 3. Our welcoming & accommodating attitudes to clients 4. Comprehensive biodata record enables our clients and us become a family. 5. Good %s for referrers 6. Free health articles for patients 7. Good publicity - good size billboards, etc

Founding Story

Dundee-filla Medical Imaging and Laboratory Centre though about 1 year old has had eventful monthly milestones, gradually rising in leaps and bounds. Dr. Abraham Sagoe, embittered by the poor treatment of patients in a lot of health facilities, especially in diagnostic & health services & community health hatched the idea of Dundee-filla Medical Centre (parcels of land have been acquired for this 2nd phase) . Because that is too capital intensive, our first stage is the Dundee-filla Medical Imaging and Lab Centre, located at Dansoman, Asoredanho, Accra. From 200 patients last year, now attendance has improved to 400 as at yesterday, 30th March 2013, because of the massive publicity and patient first strategy we have put in place.


Health care delivery needs to be taken to anew level